💸 Refund Policy

At Mimzor, we are committed to delivering accurate, professional, and helpful automotive information to our users. Because our services are based on personalized advice and digital content delivery, our refund policy is outlined below to ensure clarity and transparency.

1. Digital Service Nature

Our services — including maintenance tips, repair guidance, and personalized roadmaps — are delivered instantly in digital format. As such, all purchases are considered final once delivered. Refunds will not be issued for completed services unless there is a verifiable error or technical failure on our part.

2. Eligibility for Refunds

We may offer a refund under the following conditions:

• ⚠️ A technical error prevented the service from being delivered.
• 📧 You contacted us within 3 days of the issue occurring.
• ✅ You have not already used or benefited from the full service content.

3. How to Request a Refund

To initiate a refund request, please contact us at [email protected] with:

• 🆔 Your order or request ID
• 📅 Date of the request
• 📝 A brief explanation of the issue

4. Processing Time

Once we receive your request, we will review it within 3–5 business days. If your request is approved, the refund will be issued to your original payment method. Please allow additional time depending on your payment provider.

5. Non-Refundable Cases

We do not provide refunds in the following scenarios:

• ❌ Change of mind after service delivery
• ❌ Incorrect or incomplete information provided by the user
• ❌ Late refund requests (submitted after 3 days)

If you have any questions or concerns about this policy, we encourage you to contact our support team. Your satisfaction and clarity are important to us.